Shipping Policy

Processing Time

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  Orders are processed within 1–3 business days after payment is received.
  
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  Orders placed on weekends or holidays will be processed the next business day.
  

Shipping Rates & Delivery Estimates

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  Shipping rates are calculated at checkout based on destination and package weight.
  
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  Estimated delivery time: 3–7 business days for domestic orders, and 7–21 business days for international orders.
  
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  Delivery delays may occur due to customs, weather conditions, or carrier issues.
  

Order Tracking

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  Once your order ships, you will receive a confirmation email with a tracking number.
  
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  Please allow up to 24–48 hours for tracking updates to appear.
  

International Shipping

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  International customers are responsible for any customs duties, taxes, or import fees.
  
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  We are not responsible for delays caused by customs processes.
  

Lost or Damaged Packages

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  If your order arrives damaged, contact us within 48 hours with photos of the damage.
  
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  For lost packages, please contact the carrier first. If issues persist, reach out to us and we’ll do our best to help.
  

Return & Refund Policy

Returns

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  We accept returns within 30 days of delivery.
  
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  Items must be unused, in their original condition, and in original packaging.
  
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  Certain items (e.g., sale items, digital products, personalized items) may be non-returnable.
  

Return Process

1. 
   Contact us at [your email/contact form] to request a return.
   
2. 
   Once your return is approved, you will receive instructions on how and where to send your item.
   
3. 
   Return shipping costs are the customer’s responsibility unless the return is due to our error.
   

Refunds

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  Once your return is received and inspected, we will notify you of approval or rejection.
  
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  Approved refunds will be processed to your original payment method within 5–10 business days.
  

Exchanges

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  If you need to exchange an item, contact us within 30 days.
  
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  Exchanges are subject to product availability.
  

Order Cancellations

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  Orders may be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation if the order has already shipped.